William Murphy

William Murphy is the Deputy Secretary of Customer Delivery and Transformation at the Department of Customer Service in the New South Wales government here in Australia. Prior to joining DCS, William led the Premier's implementation unit at the Department of Premier and Cabinet, where his mission was to deliver the New South Wales Premier's 14 priorities, which included improving customer satisfaction with government services, reducing domestic violence re-offending, improving education outcomes, and reducing litter. William is a graduate of the University of Sydney and the Australian New Zealand School of Government where he holds both an executive Masters of Public administration and is also an executive fellow. He holds a master of management in industrial strategy from the Australian National University and a Bachelor of Commerce from Curtin University in Western Australia. In June 2022, William was awarded the public service medal for his outstanding service to the people of New South Wales, particularly during the COVID-19 pandemic.