--- title: EP#57 - The revolution of listening description: Carmel McGregor forged a highly successful and notable career in the Australian Public Service. image: https://blog.govcommsinstitute.com/hubfs/GovComms-Facebook-Banner-768x432-3.png --- Talk to us [![fb](https://blog.govcommsinstitute.com/hubfs/facebook-brands.svg)](https://www.facebook.com/govcinstitute) [![li](https://blog.govcommsinstitute.com/hubfs/linkedin-brands.svg)](https://www.linkedin.com/company/govcomms-institute) [![tw](https://blog.govcommsinstitute.com/hubfs/twitter-brands.svg)](https://twitter.com/govc_institute) [![in](https://blog.govcommsinstitute.com/hubfs/instagram-brands.svg)](https://www.instagram.com/govcommsinstitute/) [![logo-white](https://blog.govcommsinstitute.com/hs-fs/hubfs/logo-white.png?width=197&height=40&name=logo-white.png "logo-white")](https://contentgroup-19617054.hs-sites.com/home-2) [![GCI Horizontal Logo](https://blog.govcommsinstitute.com/hs-fs/hubfs/GCI%20%20Horizontal%20Logo.png?width=197&name=GCI%20%20Horizontal%20Logo.png "GCI Horizontal Logo")](https://blog.govcommsinstitute.com/podcast/the-revolution-of-listening) - [Podcast](https://blog.govcommsinstitute.com/podcast) - [About us](https://www.govcommsinstitute.com/about) - [Contact us](https://www.govcommsinstitute.com/contact) [Back to blog](https://blog.govcommsinstitute.com/podcast) # EP#57 - The revolution of listening [ Carmel McGregor](https://blog.govcommsinstitute.com/podcast/author/carmel-mcgregor)  | Nov 11, 2021 9:08:27 PM [David Pembroke](https://blog.govcommsinstitute.com/podcast/tag/david-pembroke), [Effective communication](https://blog.govcommsinstitute.com/podcast/tag/effective-communication), [Carmel McGregor](https://blog.govcommsinstitute.com/podcast/tag/carmel-mcgregor), [The revolution of listening](https://blog.govcommsinstitute.com/podcast/tag/the-revolution-of-listening) ![](https://blog.govcommsinstitute.com/hubfs/GovComms-Facebook-Banner-768x432-3.png)   Carmel McGregor forged a highly successful and notable career in the Australian Public Service. She is a psychologist by training and is intrinsically interested in how people think and what makes them tick. Before her retirement in 2014 Carmel was the Deputy Secretary Defence People in the Department of Defence. Prior to joining the Department of Defence in 2012 Carmel held a position as the Deputy Australian Public Service Commissioner where she was a member of the Advisory Group on Reform of Australian Government Administration (Blueprint) and led a review of Pathways for APS Women in Defence. Before joining the Australian Public Service Commission, Carmel was Deputy Secretary Client and Corporate Services in the Department of Immigration and Citizenship (DIAC). During her time with DIAC she led global client service reform and a major organisational and cultural change program. Discussed in this episode: - The role of communications - Communicating for success - The revolution of listening - Understanding why public servants need to be able explain their work to the public - Carmel’s advice for government communicators --- ###### About the Author Carmel McGregor ### On the same subject ### [EP#38: Communications for complex organisations](https://blog.govcommsinstitute.com/podcast/communications-for-complex-organisations) [Tanya Bowes](https://blog.govcommsinstitute.com/podcast/author/tanya-bowes) [David Pembroke](https://blog.govcommsinstitute.com/podcast/tag/david-pembroke), [Effective communication](https://blog.govcommsinstitute.com/podcast/tag/effective-communication), [Transparency](https://blog.govcommsinstitute.com/podcast/tag/transparency), [Tanya Bowes](https://blog.govcommsinstitute.com/podcast/tag/tanya-bowes) ### [EP#53 - Science communications](https://blog.govcommsinstitute.com/podcast/science-communications) [Dr Melanie Bagg](https://blog.govcommsinstitute.com/podcast/author/dr-melanie-bagg) [Fake News](https://blog.govcommsinstitute.com/podcast/tag/fake-news), [David Pembroke](https://blog.govcommsinstitute.com/podcast/tag/david-pembroke), [Effective communication](https://blog.govcommsinstitute.com/podcast/tag/effective-communication), [Dr Melanie Bagg](https://blog.govcommsinstitute.com/podcast/tag/dr-melanie-bagg) ### [EP#47: Creating behavioural change](https://blog.govcommsinstitute.com/podcast/creating-behavioural-change) [Michelle Harrison](https://blog.govcommsinstitute.com/podcast/author/michelle-harrison) [Government Communication](https://blog.govcommsinstitute.com/podcast/tag/government-communication), [David Pembroke](https://blog.govcommsinstitute.com/podcast/tag/david-pembroke), [Effective communication](https://blog.govcommsinstitute.com/podcast/tag/effective-communication), [Michelle Harrison](https://blog.govcommsinstitute.com/podcast/tag/michelle-harrison) [![GCI Horizontal Logo](https://blog.govcommsinstitute.com/hs-fs/hubfs/GCI%20%20Horizontal%20Logo.png?width=200&height=41&name=GCI%20%20Horizontal%20Logo.png "GCI Horizontal Logo")](https://blog.govcommsinstitute.com/) A global platform for government communicators. - SITE MAP - [Home](https://www.govcommsinstitute.com) - [About us](https://www.govcommsinstitute.com/about) - [Contact us](https://www.govcommsinstitute.com/contact) - LEGALS - [Privacy Policy](https://www.govcommsinstitute.com/pirivacy-policy) - [Terms & Conditions](https://www.govcommsinstitute.com/terms-and-conditions) - CONTACT US - [+61 2 6273 0232](tel:+61%202%206273%200232) - [govcomms.institute@contentgroup.com.au](mailto:govcomms.institute@contentgroup.com.au) - [Level 3, 2 Mort Street, Canberra, ACT 2601 GPO Box 2381, Canberra, ACT 2601](https://goo.gl/maps/4iAFuvdJ1KbTe28CA) - Copyright © 2020 contentgroup Theme designed by [Markentive](https://www.markentive.com/)