EP #99: The power of listening

On this special episode of GovComms, contentgroup CEO David Pembroke speaks to listening expert Oscar Trimboli.

Oscar Trimboli is the host of the award-winning podcast Deep Listening and is also the Author of Deep Listening: Impact Beyond Words. He is considered one of Australia’s foremost experts on the topic of interpersonal listening.

He is also a consultant to organisations such as Google, Qantas, News Corp, PayPal and TripAdvisor. As a consultant, Oscar helps executive teams perfect their listening skills to the benefit of their customers and employees.

In this episode, Oscar discusses the importance of interpersonal listening. He explains how improved listening skills can lead to a more positive and collaborative workplace. Oscar also explains the five levels of listening and how to improve each of these in order to reap the rewards they provide.

Oscar goes on to talk about the listening skills required to be a great leader and gives advice for government communicators about how they can improve their practice by advancing their listening techniques.

This interview is a recording from the 2020 GovComms Festival, which featured hundreds of speakers from around the world. To view more content from the GovComms Festival, please visit the GovComms Institute website.

Discussed in this episode:

• The five levels of listening and how to unlock them.
• The importance of listening within government, and how government communicators can improve their listening skills to the benefit of citizens.
• Practical advice on how to become a better listener.