--- title: "EP #84: Change as the new norm" description: Contentgroup CEO David Pembroke and Michelle discuss the nature of change and how it is fast becoming the new norm. image: https://blog.govcommsinstitute.com/hubfs/GovComms-Facebook-Banner-768x432-2.png --- Talk to us [![fb](https://blog.govcommsinstitute.com/hubfs/facebook-brands.svg)](https://www.facebook.com/govcinstitute) [![li](https://blog.govcommsinstitute.com/hubfs/linkedin-brands.svg)](https://www.linkedin.com/company/govcomms-institute) [![tw](https://blog.govcommsinstitute.com/hubfs/twitter-brands.svg)](https://twitter.com/govc_institute) [![in](https://blog.govcommsinstitute.com/hubfs/instagram-brands.svg)](https://www.instagram.com/govcommsinstitute/) [![logo-white](https://blog.govcommsinstitute.com/hs-fs/hubfs/logo-white.png?width=197&height=40&name=logo-white.png "logo-white")](https://contentgroup-19617054.hs-sites.com/home-2) [![GCI Horizontal Logo](https://blog.govcommsinstitute.com/hs-fs/hubfs/GCI%20%20Horizontal%20Logo.png?width=197&name=GCI%20%20Horizontal%20Logo.png "GCI Horizontal Logo")](https://blog.govcommsinstitute.com/podcast/change-as-the-new-norm) - [Podcast](https://blog.govcommsinstitute.com/podcast) - [About us](https://www.govcommsinstitute.com/about) - [Contact us](https://www.govcommsinstitute.com/contact) [Back to blog](https://blog.govcommsinstitute.com/podcast) # EP #84: Change as the new norm [ Michelle Chant](https://blog.govcommsinstitute.com/podcast/author/michelle-chant)  | Nov 11, 2021 9:26:33 PM [David Pembroke](https://blog.govcommsinstitute.com/podcast/tag/david-pembroke), [Change management](https://blog.govcommsinstitute.com/podcast/tag/change-management), [Empathy](https://blog.govcommsinstitute.com/podcast/tag/empathy), [Michelle Chant](https://blog.govcommsinstitute.com/podcast/tag/michelle-chant) ![](https://blog.govcommsinstitute.com/hubfs/GovComms-Facebook-Banner-768x432-2.png) In this episode of Govcomms, we interview Michelle Chant who is the Managing Director of the Change Collective, a consultancy group that deliver business transformation and service delivery within government and private organisations.           Contentgroup CEO David Pembroke and Michelle discuss the nature of change and how it is fast becoming the new norm. Michelle is highly experienced in the field having worked as an Organisational Change Manager with Services Australia, the Department of Veterans’ Affairs, the Department of Home Affairs and the Department of Immigration and Border Protection. In these positions, Michelle was influential in implementing significant change programs after identifying the blockers and drivers of change. She is passionate about change, using the power of ‘story telling’ to improve stakeholder buy in, and encouraging people to embrace change by putting the user at the centre of everything they do. Discussed in this episode: - Government response to the pandemic - Change as the new norm - The importance of having communications come in on the ground floor - Empathy - Interventions you can implement as a change manager --- ###### About the Author Michelle Chant ### On the same subject ### [EP#148 Creating Impact Through Customer-Centric Design](https://blog.govcommsinstitute.com/podcast/ep148-creating-impact-through-customer-centric-design) [GovComms Institute Team](https://blog.govcommsinstitute.com/podcast/author/govcomms-institute-team) ### [EP#29: Government to client - measuring the effectiveness of experiences](https://blog.govcommsinstitute.com/podcast/government-to-client-measuring-the-effectiveness-of-experiences) [Joanne Langham](https://blog.govcommsinstitute.com/podcast/author/joanne-langham) [David Pembroke](https://blog.govcommsinstitute.com/podcast/tag/david-pembroke), [Joanne Langham](https://blog.govcommsinstitute.com/podcast/tag/joanne-langham) ### [EP#55 - Pump - A new method for measurement](https://blog.govcommsinstitute.com/podcast/pump-a-new-method-for-measurement) [Stacey Barr](https://blog.govcommsinstitute.com/podcast/author/stacey-barr) [David Pembroke](https://blog.govcommsinstitute.com/podcast/tag/david-pembroke), [Stacey Barr](https://blog.govcommsinstitute.com/podcast/tag/stacey-barr), [PuMP](https://blog.govcommsinstitute.com/podcast/tag/pump) [![GCI Horizontal Logo](https://blog.govcommsinstitute.com/hs-fs/hubfs/GCI%20%20Horizontal%20Logo.png?width=200&height=41&name=GCI%20%20Horizontal%20Logo.png "GCI Horizontal Logo")](https://blog.govcommsinstitute.com/) A global platform for government communicators. - SITE MAP - [Home](https://www.govcommsinstitute.com) - [About us](https://www.govcommsinstitute.com/about) - [Contact us](https://www.govcommsinstitute.com/contact) - LEGALS - [Privacy Policy](https://www.govcommsinstitute.com/pirivacy-policy) - [Terms & Conditions](https://www.govcommsinstitute.com/terms-and-conditions) - CONTACT US - [+61 2 6273 0232](tel:+61%202%206273%200232) - [govcomms.institute@contentgroup.com.au](mailto:govcomms.institute@contentgroup.com.au) - [Level 3, 2 Mort Street, Canberra, ACT 2601 GPO Box 2381, Canberra, ACT 2601](https://goo.gl/maps/4iAFuvdJ1KbTe28CA) - Copyright © 2020 contentgroup Theme designed by [Markentive](https://www.markentive.com/)